Testimonials

Hello Everyone,

I wanted to thank you for Pool School tonight. I always enjoy this night because it is a great opportunity to learn about the chemicals and workings of our pools. But, seriously, I like the prizes...

You invite us into the shop like it is your home (which for most of you, it is right now), providing such a nice spread of food and variety of drinks. It really is a great idea to plan this night for your customers. The shop looks so cutting edge with your great color scheme and high tech spas and displays.

Thank you for a fun night of Pool School. You make learning fun with freebies, door prizes, gifts, and dinner!

--Sue Veronis

Dear Craig, Steve and I wanted to personally thank you for the wonderful job “Integrity Pools and Spas” did creating a beautiful oasis in our back yard.  It took us a long time to commit to building a pool, but once the decision was made, there was never a question which pool company we would be using. We have been fortunate to have a wonderful friendship with you and Kate for several years now. Our friendship gave us an opportunity to get to know you and see how committed you are to your “art.” We couldn’t imagine anyone more thorough and meticulous, and we knew you would approach building our pool as if it was your own. You knew Steve was concerned about losing the large play area we had in our back yard, so you made sure your design still left us with quite a bit of yard for kids to play and enjoy.  The process flowed seamlessly.  From our first arrival to your showroom, to the concept design, to the final product - we were amazed.  Working with Brandon, creating our perfect pool was just a few mouse clicks away.  He listened to our needs and within days was able to design exactly what we wanted.  Obtaining all the permits never fell into our lap.  You coordinated everything from start to finish.  It was truly amazing. When the large diggers arrived on the first day, our beautiful back yard was transformed into a giant “dirtscape”.  You reassured us that in order to make the yard beautiful again, a little mess was going to be necessary.  The day the little skid loader arrived, we realized why you gravitated to the construction business. You are truly in your element riding around on that machine.  Steve and I chuckled that you missed out on digging in the sandbox as a little boy, and are making up for that frustration while building pools.  It’s great to see someone enjoy their work so much. You seemed so happy tearing up the areas in the yard to fit the pipes.  Again, the reassurance that all was going back into place was reiterated.  Once the pool structure, the pipes, and electrics were in place, all we needed was the landscaping. Concrete and fence people arrived promptly to work their magic.  Again Craig, we so much appreciated how efficiently you coordinated all of this.  Earth Turf and Wood, Sauder Brothers, and Cornerstone Fence all came in promptly and worked expeditiously.  I am amazed how quickly everything came together.  From the moment we started on September 27th to the day our entire backyard was complete on October 29th, you were there and doing everything in your power to make the transition from grass to pool go smoothly. This is going to be our first year with the pool and I am worried about the chemicals and pool maintenance.  I brought in samples to the store and had the water tested.  Much to my amazement, I have not turned the pool purple.  Any questions that I have regarding the pool, I know I can call and ask without reservation.  Barb is happy to take any crazy questions I may have and doesn’t judge me!! We are so excited to start using the pool this year.  Again, we would like to thank you Craig for making a huge family decision go off without a hitch.  We would highly recommend “Integrity Pools and Spas” to any and all that ask, “Can you recommend a good pool builder?”  Ask no further! --Thanks again - Michelle and Steve Lando

I would like to thank you for the smooth install at our place. I can tell you that this could not have worked out better if our home was across the street from your location. Ed showed up and was walking up to my door when I pulled in the drive - we had the spa installed at about 1:40 and the electrician arrived at 1:50. Spa was running at 3:00. I was sure that all the coordination was going to have at least one hiccup - but no there were none. Ed was great and easy to work with! I appreciate all your help - I can say that your willingness to work this out with me convinced me to go with the Arctic Spa. When I first considered the Arctic I was pretty unhappy to learn there was not a vendor in this area, and figured that I would have to settle for a Hot Spring Spa but the ease of dealing with you made it feel local. Appreciate the help & you'll forgive me if I tell you I hope I don't HAVE to contact you again - I am hoping for many hassle free years from the spa.

--Thanks - Tim Hamm, Suffolk,Virgini

My husband and I bought our house in 1980. The pool was an old concrete relic that we painted every three years. The patio around the pool was so bad, I had to install outdoor carpet to hide the cracks. But we never dreamed that the patios and pools that you see in magazines could actually become a reality. We checked with a couple of pool companies. But when we met Craig, we knew that he was experienced and knowlegable. To make a long story short, we had to replace the old pool and install a new one. It was worth it! With the EasyTouch IntelliChlor System, operating the pool is so easy. No more guess work. Thanks to Craig and his team, the dream pool became a reality.

--Wanda Findley

My wife and I have had three swimming pools built, one at each of our last three houses. In building our most recent pool we had the pleasure of working with Integrity Pools for the first time. We have nothing but good things to say about our experience with Integrity Pools. They were extremely helpful in the design process, offering many alternative suggestions as to design, layout and location of the pool. Everyone was extremely willing to work for us to design and create a pool that had all the features we were looking for, as well as explore alternative and new technologies.

We were continuously kept informed of progress during the construction process. Integrity oversaw the coordination and schedule of the subcontractors, resulting in very minimal work on our part. During the indoctrination period, they took as much time as was necessary in order for us to have a full and complete working understanding of the new pool system and how to operate the various features associated with that system.

The greatest comfort is knowing that Integrity Pools is there to service what they installed. We highly recommend Integrity Pools to anyone who is interested in building a swimming pool that will be a long-term enjoyable investment in their property.

--Frank & Vicki Vargish, Lititz, PA

I am a construction manager hired by Cornwall Associates to manage the construction process for Alden Place, a 55 and older community, located in Cornwall Borough. One phase of the project was to interview and hire a swimming pool contractor to build a 35,000 gallon indoor pool. Upon my interview with Integrity Pools I realized they were the contractor with the most qualifications. Integrity Pools handled themselves with professionalism throughout each phase of the job. Building a pool while coordinating with other contractors is not always easy, but Integrity Pools kept an open line of communication and kept me informed throughout all aspects of the project.

I would strongly recommend Integrity Pools to build a quality pool for anyone looking to work with a company who is professional, reliable, and stands behind everything they do.

--James Graybill, Contractor

I have had two vastly different experiences installing pools we have had at our homes. Our family had so much fun using our first pool that we knew we wanted another one in our new home but I absolutely knew I was not going to go through what I endured during the installation process of the first one. It takes professionals to install a pool but more importantly it takes professionals working together. I found that team with Craig and Jarrod. When the two of them sat at my kitchen table and developed a plan for completing the job I knew I had made the right selections. So instead of months, countless phone calls and learning how to be a general contractor, I watched the process and enjoyed the construction phase almost as much as the swimming phase. --Steve from Reinholds

Dear Warm 103 and Integrity Pools,

I am writing to thank you for the wonderful spa that I was fortunate enough to win through the Warm 103 Valentine's promotion. The spa is top quality and the staff at Integrity Pools was professional, courteous and very helpful in helping us with the delivery, installation, and accessories that we needed for the spa. We especially want to recognize Brad Lutchkus, who made numerous trips to our house to make sure everything was just right!

My husband and I enjoy the spa very much. It was just the pick-me-up we needed following the surgeries we each had to endure this year. Now that our doctors have given us the ok, we are in the spa nearly every day. Our grandchildren also enjoy swimming around in the spa. Thank you again for this wonderful prize. We are very grateful for such a wonderful product, and for such a great radio station that made it all possible.

Sincerely,

-Shirley and Lenny Templeton

The recent weather with it's severe cold and then the now famous Berks County sleet storm, brought to mind a sales pitch you made to Barbara and I just about a year ago. At the time we recognized that perhaps some of the facts offered must have been just a bit overstated. But we bought the spa anyway. Now a year after the purchase we find that the statements you made were actually understated. The events of these past few weeks have proved that Arctic Spas must be the leaders in the industry.

This realization started when we received our electric bill for a time frame that featured some of the coldest weather in years. An $8.00 per month increase was hard to believe when we learned the size of the increases others had received. Arctic Spa is built for cold weather ---- no doubt about it.

This past weekend was the real test. The enclosed photos show our spa after we started the removal of an ice fall that would surely have ruined any other spa cover on the market.

Hundreds of pounds of frozen sleet fell from the second floor roof, some 26' above the spa, landing on the Cast Core Cover. As I began to remove the large chunks of frozen sleet and found out how heavy they were, I thought I would find a badly damaged spa and cover underneath them. After all it had broken the vinyl siding, tore a flower box and shelf from the window and smashed a wrought iron table adjacent to the spa. Some of the chucks were difficult for one person to lift. The debris between the house and spa is 24" deep.

I was pleasantly surprised to find that there was not even a hint of compression damage, not a mark or a blemish. Barbara was convinced that damage would show up on the shell or outer structure, but soon agreed that it was remarkable that this could have happened and after a few hours of moving ice and snow we were back in our spa.

Arctic Spas are not the least expensive ones in the market place but I would challenge anyone to find a better one.

--George

Our new hot tub is wonderful. It was our 10yr Wedding Anniversary gift to each other. After having a hot tub previously, we realized how much we missed not having one during the winter, so we started the search for a new one. We went to many dealers, listened to the many sales pitches and the "patented technologies". They all sounded like great tubs, since, after all, we had a hot tub that was over 10 years old and not working. Before falling prey to one of the relentless dealers, we consulted the internet and ended up finding an efficiency report for some Canadian hot tub called the Kodiak (Arctic) and a few other leading brands. It immediately caught our attention. "If these brands are efficient during Canadian winters, then surely it will do well in PA." After researching the Arctic website, we visited Integrity Pools & Spas. We immediately fell in love with the entire package. The design of Arctic Hot Tubs just "Makes Sense". Until this point, any hot tub would have done. But now ONLY Arctic will do. Arctic doesn't claim to make the longest lasting hot tub, but they do claim to be one of the most efficient hot tubs on the market. My husband, who has a mechanical background, was most impressed with the ease of being able to service the tub. Pipes will eventually leak, pumps will die, and controls will fail. When that does happen, we know that the service time will be short and the insulation of our hot tub won't be compromised. To us, this justified the up-front price of the hot tub. We will probably save thousands over many years, every month in energy costs and future maintenance. The warranties are superb. We expect this hot tub to see our 25th Wedding Anniversary and then our 30th.

Barb did a terrific job as our sales person. She was direct, honest and very friendly. We did our homework on the Arctic Spas before entering the showroom, so Barb passed the test. There was no exaggerated sales pitches, just straight facts. The tubs truly sell themselves. We went, we saw, we bought! No pressuring sales people here. Her service and that of Craig's was terrific. The delivery went smooth and 8 hours later we were soaking in our new Arctic Spa in January! That was the only painful part of the whole process, waiting impatiently for the water to heat!

Thank you Craig and Barb for making our experience with Arctic Spas and Integrity Pools a pleasant one! We will call you when we are ready for a swimming pool!

--Brett & Briana Meckley

Craig, we are very happy with our Integrity pool. The complements we receive from everyone who sees it speaks volumes about the job you and your team did from design through construction. The unique design, quality construction and the little extras really sets our pool apart from the others in our neighborhood. When all was said and done, the personal touch and professionalism of you and your staff convinced us that we absolutely selected the right company to build our pool. We wholeheartedly recommend Integrity Pools to anyone who is thinking of building a pool.

--Gene and Tina Nestro

"It was a pleasure dealing with Integrity Pools & Arctic Spas. Thanks for a
job well done."

--Jan Douglas, Lake Mead, PA

A Big Thank You
The new spa got a workout since it was placed last Thursday and that only proved that we had made a good decision last March when we purchase our first and from all appearances, our last spa from your company. In my all my to many years in business I have rarely had a relationship with a company that was so client oriented as Integrity Pools. From the initial sales contact, to the follow up before delivery, to the delivery and set up Integrity had one concern and that was - our complete satisfaction. Set up was a pleasure to watch. Two men who were friendly, cheerful and best of all, made a difficult job look easy with no disruption to our garden were a joy to watch and admire their skill. They did not leave until every detail had been accomplished and they were assured that we understood the basics of operating and maintaining our spa. A big THANK YOU to everyone at Integrity Pools and those up in the wilds of Canada who built a superior product for our enjoyment.

--George & Barbara, West Lawn, PA

I bought it for myself. Too bad the children always get in before I do. --Dr. & Mrs. Rudy Rigano, Manheim Twp.

We are 2 weeks into the construction of our Integrity pool. To date, the project has gone exactly as Craig said it would. The work has been done in a timely manner with very professional workmen. From the start we have been impressed and very appreciative of the open lines of communication with Craig and his staff. We look forward to the completion of this project and swimmming this summer.

Thank you,

--The Kramer Family, East Lampeter

Integrity Pools has exceeded our expectations in every way. Craig and his team paid great attention to detail from the very beginning. They kept us informed of options, costs, and scheduling and helped coordinate every aspect of the project from start to finish. If you're thinking of installing a pool we would highly recommend Integrity.

--Greg and Yvonne Sallade, Manheim Twp.

I just want to write and tell you all how thrilled I am with my hot tub. The installation went swimmingly, and I felt comfortable with its care after you went over the basics with me after installation. The only real difficulty I have with the spa is getting out of it;) --Chuck Kann, Gettysburg, PA

My wife and I built a beautiful pool with the help of Craig from Integrity Pools. The workmanship was excellent and the pool turned out better than expected. Even with unexpected surprises during the construction, the pool was completed in 5 weeks. The after building support was and still is excellent with Craig and his staff always available for questions or a drop by if needed. We had an excellent experience with Integrity Pools and would not hesitate to recommend them. --Dr. and Mrs. Marc Oliveri, East Lampeter

Our family couldn't be more delighted with our custom built pool by Integrity Pools, Inc. Mr. Craig Horning, President of Integrity Pools, Inc. exuded excellence in his product and integrity in his service throughout the project from its planning and layout stages to full completion. He deferred to us in all design and aesthetic decisions, followed through on timetables and stayed within the budget we allotted. Mr. Horning's knowledge of pools, and his commitment to excellence in delivering it was seamless. Our new integrity pool afforded our family a lifelong vacation package right in our own backyard. We would highly recommend him and his team to anyone considering a pool of their own. --Dr. and Mrs. Chip Coffin, Manheim Twp.

Ted and I would like to personally thank you for a job well done! We appreciate the extra effort Arctic Spas Lancaster made to make sure our experience in purchasing a new spa top notch. Your service and attention to detail was excellent. We would highly recommend your company and product to anyone who asks. Thank you again for a quality sale and great service. --Ted & Mary Sue Wolf, Bent Creek

We wanted to take this opportunity to thank you for the quality service we received from Integrity Pools while building our swimming pool. Our experience from the beginning, including the planning and design phases, construction, and straight through to the end was great.! We appreciated Integrity Pools’ good communication during each phase. We understood where our project was in the construction process the entire time. The staff was knowledgeable, friendly and informative. Our pool is now complete and we could not be happier. Integrity Pools stands behind its work and continues to provide quality service after the sale. We would recommend Integrity Pools to anyone who is interested in building a concrete swimming pool. --James & Penny Kuntz, East Hempfield

Craig was very up front and honest with us regarding all our options and the costs related to them. He explains everything very thorough and understood our concerns. Thank you Craig, we are ready for our dream pool.

--Linda Good, Manheim Twp.