Dear Warm 103 and Integrity Pools, I am writing to thank you for the wonderful spa that I was fortunate enough to win through the Warm 103 Valentine's promotion.  The spa is top quality and the staff at Integrity Pools was professional, courteous and very helpful in helping us with the delivery, installation, and accessories that we needed for the spa. We especially want to recognize Brad Lutchkus, who made numerous trips to our house to make sure everything was just right! My husband and I enjoy the spa very much.  It was just the pick-me-up we needed following the surgeries we each had to endure this year.  Now that our doctors have given us the ok, we are in the spa nearly every day.  Our grandchildren also enjoy swimming around in the spa.  Thank you again for this wonderful prize.  We are very grateful for such a wonderful product, and for such a great radio station that made it all possible. Sincerely,     -Shirley and Lenny Templeton

The recent weather with it's severe cold and then the now famous Berks County sleet storm, brought to mind a sales pitch you made to Barbara and I just about a year ago. At the time we recognized that perhaps some of the facts offered must have been just a bit overstated. But we bought the spa anyway. Now a year after the purchase we find that the statements you made were actually understated. The events of these past few weeks have proved that Arctic Spas must be the leaders in the industry.

This realization started when we received our electric bill for a time frame that featured some of the coldest weather in years. An $8.00 per month increase was hard to believe when we learned the size of the increases others had received. Arctic Spa is built for cold weather ---- no doubt about it.

This past weekend was the real test. The enclosed photos show our spa after we started the removal of an ice fall that would surely have ruined any other spa cover on the market. 
 

Hundreds of pounds of frozen sleet fell from the second floor roof, some 26' above the spa, landing on the Cast Core Cover. As I began to remove the large chunks of frozen sleet and found out how heavy they were, I thought I would find a badly damaged spa and cover underneath them. After all it had broken the vinyl siding, tore a flower box and shelf from the window and smashed a wrought iron table adjacent to the spa. Some of the chucks were difficult for one person to lift. The debris between the house and spa is 24" deep.

I was pleasantly surprised to find that there was not even a hint of compression damage, not a mark or a blemish. Barbara was convinced that damage would show up on the shell or outer structure, but soon agreed that it was remarkable that this could have happened and after a few hours of moving ice and snow we were back in our spa.

Arctic Spas are not the least expensive ones in the market place but I would challenge anyone to find a better one.

              --George

Our new hot tub is wonderful.  It was our 10yr Wedding Anniversary gift to each other.  After having a hot tub previously, we realized how much we missed not having one during the winter, so we started the search for a new one.  We went to many dealers, listened to the many sales pitches and the "patented technologies".  They all sounded like great tubs, since, after all, we had a hot tub that was over 10 years old and not working.  Before falling prey to one of the relentless dealers, we consulted the internet and ended up finding an efficiency report for some Canadian hot tub called the Kodiak (Arctic) and a few other leading brands.  It immediately caught our attention.  "If these brands are efficient during Canadian winters, then surely it will do well in PA."  After researching the Arctic website, we visited Integrity Pools & Spas.  We immediately fell in love with the entire package.  The design of Arctic Hot Tubs just "Makes Sense".  Until this point, any hot tub would have done.  But now ONLY Arctic will do. Arctic doesn't claim to make the longest lasting hot tub, but they do claim to be one of the most efficient hot tubs on the market.  My husband, who has a mechanical background, was most impressed with the ease of being able to service the tub.  Pipes will eventually leak, pumps will die, and controls will fail.  When that does happen, we know that the service time will be short and the insulation of our hot tub won't be compromised.  To us, this justified the up-front price of the hot tub.  We will probably save thousands over many years, every month in energy costs and future maintenance.  The warranties are superb.   We expect this hot tub to see our 25th Wedding Anniversary and then our 30th. 

Barb did a terrific job as our sales person.  She was direct, honest and very friendly.  We did our homework on the Arctic Spas before entering the showroom, so Barb passed the test.  There was no exaggerated sales pitches, just straight facts.  The tubs truly sell themselves.  We went, we saw, we bought! No pressuring sales people here.  Her service and that of Craig's was terrific.  The delivery went smooth and 8 hours later we were soaking in our new Arctic Spa in January!  That was the only painful part of the whole process, waiting impatiently for the water to heat!

Thank you Craig and Barb for making our experience with Arctic Spas and Integrity Pools a pleasant one!  We will call you when we are ready for a swimming pool!

--Brett & Briana Meckley

--Jan Douglas, Lake Mead, PA

--George & Barbara, West Lawn, PA

I bought it for myself.  Too bad the children always get in before I do.

--Dr. & Mrs. Rudy Rigano,  Manheim Twp.
 
 
 

We are 2 weeks into the construction of our Integrity pool. To date, the project has gone exactly as Craig said it would. The work has been done in a timely manner with very professional workmen. From the start we have been impressed and very appreciative of the open lines of communication with Craig and his staff.  We look forward to the completion of this project and swimmming this summer.

Thank you,

--The Kramer Family, East Lampeter
 

Integrity Pools has exceeded our expectations in every way.  Craig and his team paid great attention to detail from the very beginning. They kept us informed of options, costs, and scheduling and helped coordinate every aspect of the project from start to finish. If you're thinking of installing a pool we would highly recommend Integrity.

--Greg and Yvonne Sallade, Manheim Twp.
 

I just want to write and tell you all how thrilled I am with my hot tub. The installation went swimmingly, and I felt comfortable with its care after you went over the basics with me after installation. The only real difficulty I have with the spa is getting out of it;)

--Chuck Kann, Gettysburg, PA
 

My wife  and I built a beautiful pool with the help of Craig from Integrity Pools. The workmanship was excellent and the pool turned out better than expected. Even with unexpected surprises during the construction, the pool was completed in 5 weeks. The after building support was and still is excellent with Craig and his staff always available for questions or a drop by if needed. We had an excellent experience with Integrity Pools and would not hesitate to recommend them. 

--Dr. and Mrs. Marc Oliveri, East Lampeter
 

Our family couldn't be more delighted with our custom built pool by Integrity Pools, Inc.  Mr. Craig Horning, President of Integrity Pools, Inc. exuded excellence in his product and integrity in his service throughout the project from its planning and layout stages to full completion.  He deferred to us in all design and aesthetic decisions, followed through on timetables and stayed within the budget we allotted.  Mr. Horning's knowledge of pools, and his commitment to excellence in delivering it was seamless.  Our new integrity pool afforded our family a lifelong vacation package right in our own backyard. We would highly recommend him and his team to anyone considering a pool of their own.

--Dr. and Mrs. Chip Coffin, Manheim Twp.

Ted and I would like to personally thank you for a job well done!  We appreciate the extra effort Arctic Spas Lancaster made to make sure our experience in purchasing a new spa top notch.  Your service and attention to detail was excellent.  We would highly recommend your company and product to anyone who asks.

Thank you again for a quality sale and great service.

--Ted & Mary Sue Wolf, Bent Creek
 

We wanted to take this opportunity to thank you for the quality service we received from Integrity Pools while building our swimming pool.  Our experience from the beginning, including the planning and design phases, construction, and straight through to the end was great.!  We appreciated Integrity Pools’ good communication during each phase.  We understood where our project was in the construction process the entire time.

The staff was knowledgeable, friendly and informative.  Our pool is now complete and we could not be happier.  Integrity Pools stands behind its work and continues to provide quality service after the sale. 

We would recommend Integrity Pools to anyone who is interested in building a concrete swimming pool.

--James & Penny Kuntz, East Hempfield

Craig was very up front and honest with us regarding all our options and
the costs related to them.  He explains everything very thorough and
understood our concerns.  Thank you Craig, we are ready for our dream pool.

--Linda Good, Manheim Twp.