Privacy & SMS Communications Policy

Integrity Pools and Spas, Inc.

Integrity Pools and Spas, Inc. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information, including information related to our optional SMS messaging program.

1. Information We Collect

We may collect the following personal information when you voluntarily provide it to us:

• Name
• Email address
• Phone number, including mobile phone number
• Mailing address, if provided
• Service details or inquiry information

For participants in our SMS messaging program, we may also collect:

• Mobile phone number
• Date and time of opt in
• Method of consent
• Records of consent
• Message interaction history
• Opt out requests and related records

2. How We Use Your Information

We use your information for purposes related to:

• Swimming pool sales, service, and support
• Arctic Spas sales, service, and support
• Responding to inquiries
• Providing quotes
• Appointment reminders
• Customer communications
• Service and maintenance notifications
• Promotional offers and marketing communications, if you have opted in

We do not sell or rent your personal information.

3. Information Sharing

Integrity Pools and Spas, Inc. does not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

Mobile phone contact information will not be shared or sold to third parties for marketing purposes under any circumstances.

Information may be shared only with trusted service providers who assist in operating our business, such as messaging platforms or service scheduling systems. These providers may only use the information to perform services on our behalf.

4. SMS Program Privacy Notice

Integrity Pools and Spas, Inc. offers an optional SMS messaging program. This section describes how we collect, use, and protect your information in connection with text messages and provides disclosures required by mobile carriers, CTIA guidelines, and The Campaign Registry.

SMS Consent

By opting in, you agree to receive text messages from Integrity Pools and Spas, Inc. that may include:

• Service and delivery notifications
• Appointment reminders and scheduling updates
• Customer support communications
• Maintenance alerts and seasonal reminders
• Promotional offers, discounts, and marketing messages
• Product announcements and company news

Consent to receive marketing messages is not a condition of purchase.

Opt In Methods

You may opt in to receive SMS messages through one or more of the following methods:

• Submitting a website form with an SMS consent checkbox on our Contact Us page
• Providing consent during scheduling or purchase
• Signing a written agreement or digital form
• Other explicit opt in methods compliant with applicable regulations

By opting in, you confirm that you are the authorized user of the mobile number provided.

Message Frequency

Message frequency may vary based on your services, account activity, and promotions.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan. Integrity Pools and Spas, Inc. is not responsible for any carrier charges.

Opt Out Instructions

You can cancel the SMS service at any time by:

• Replying STOP to any message
• Replying STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT
• Contacting us via email to opt out
• Informing us verbally

You will receive a one time confirmation text message after opting out. After this, you will no longer receive SMS messages unless you opt in again.

Help Instructions

For help with the messaging program:

• Reply HELP to any message
• Contact us directly at (717) 393-1600
• Visit our website for additional information

Supported Carriers

SMS delivery is subject to effective transmission by your mobile carrier. Carriers are not liable for delayed or undelivered messages.

Privacy and Data Use for SMS

We collect your mobile number and related interaction data solely to operate and improve our SMS program. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing is permitted only with service providers that support message delivery, and solely for that purpose. All other use of your information is governed by this Privacy Policy.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

6. Age Restriction

Our SMS program is not intended for individuals under 18 years of age. We do not knowingly collect information from individuals under 18 for SMS marketing purposes.

7. Changes to This Policy

We may update this Privacy Policy or our SMS program at any time. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have questions about this policy or your information, please contact:

Integrity Pools and Spas, Inc.
Phone: (717) 393-1600